Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
For all customised orders, we take up to 15 working days to craft your gears. This is not inclusive of the time required for delivery. For ready made orders, we will ship your items within 3 working days so that you’ll get it soonest! Domestic delivery within Singapore will take up to 3 working days via Smart Pac. Delivery for International Orders can take up to 30 days. We strive to craft your gears as soon as possible and seek your kind understanding and patience.
Domestic delivery within Singapore will be shipped via SmartPac. International delivery will be done by a range of couriers, depending on where you are. Please be rest assured that delivery will be done via registered mail.
We are sorry to hear that you will like to return your product. As these products are specially handcrafted for you, we regret to inform that we will not be able to allow returns. However, if there is any defect, please do reach out to us and we will get back to you soonest!
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
We would love to help you craft your dream gear. Do contact us via the “Contact Us” form or drop us an email at email@example.com!
BioThane is specially chosen for our gears due to its waterproof, stinkproof and durable nature. Simply run your gears through water and towel dry them whenever required. If necessary, use common handwash or dish soaps. Please avoid using strong detergents as they will corrode the protective coating of the gears.
Most definitely! Please contact us via the “Contact Us” form or drop us an email at firstname.lastname@example.org!
Please do reach out to us if you would like to modify your order. We seek your understanding that these requests are reviewed on a case-to-case basis and modifications will not be possible if we are already in the midst of crafting your gear.
As each product is handcrafted specially for you, we regret that we will not be able to provide any refund for cancelled orders.
You can contact us through our contact page! We will be happy to assist you.